Angry customers of the Electricity Company of Ghana (ECG) this morning thronged to the Kwame Nkrumah Circle office of the company, following their inability to top up their prepaid cards over the past few days as a result of prepaid system failures.
The angry customers, some of whom had reported at the office earlier on Wednesday, formed long queues as they anticipate the resolution of the challenge.
Reports indicate that some customers had been at the office premises as early 3:00am to have their issues addressed. Although officials of the ECG instructed the customers to form queues to enable them to have their issues resolved, some defied the instruction, alleging that some ECG staff were taking money from some persons to help them jump the queue.
Speaking on the matter, Head of Communications at ECG, William Boateng, acknowledged the problem, attributing its cause to a technical hitch with their servers serving the BOT prepayment system and said their IT experts are working around the clock to address it.